80hi Frequently
Asked Questions

What documents do I need for KYC verification on 80hi?

80hi requires your Bangladesh National ID Card (NID) as the primary identity document for KYC verification. A clear photograph or scan of the front and back of your NID is sufficient for most accounts. In some cases — particularly for higher withdrawal limits — our verification team may also request a selfie holding your NID, or a recent utility bill showing your current Dhaka, Chittagong, or other Bangladesh address. KYC is a one-time process and is typically completed within 24 hours of document submission.

I forgot my 80hi password — how do I reset it?

You can reset your 80hi account password in two steps. On the login page, tap "Forgot Password" and enter your registered mobile number. 80hi will send a one-time reset code (OTP) to that number by SMS. Enter the OTP and then choose a new strong password of at least eight characters, combining uppercase letters, lowercase letters, numbers, and a symbol. If you no longer have access to your registered mobile number, contact 80hi support via live chat with your account username and NID details for manual recovery assistance.

Can I have more than one 80hi account?

No — 80hi strictly enforces a one-account-per-person policy. Each player is permitted exactly one active account, verified against their National ID Card (NID), mobile number, and payment method details. Opening a second account — whether under the same name, a different name, or a different mobile number — is a violation of the 80hi Terms & Conditions and will result in both accounts being permanently closed and any balances forfeited. If you have accidentally created a duplicate account, contact support immediately to resolve the situation before it becomes a formal violation.

How do I close my 80hi account permanently?

To permanently close your 80hi account, contact our support team via live chat and submit a written closure request. Before processing the closure, 80hi will complete any pending withdrawals to your registered bKash, Nagad, or Rocket account. Once closed, the account cannot be reopened and you will not be permitted to register a new account using the same NID details. If you are considering closure due to gambling-related concerns, we strongly recommend exploring our self-exclusion options first — see the Safety & Responsible Gaming section of this FAQ for details.

How long does a bKash deposit take on 80hi?

bKash deposits on 80hi are credited to your account balance instantly in the vast majority of cases — typically within 30 seconds of the transaction being confirmed on the bKash network. In rare situations involving high transaction volumes or temporary bKash network delays, processing may take up to 5 minutes. If your deposit has not appeared after 10 minutes, contact 80hi live chat support with your bKash transaction ID (TrxID) and our team will manually verify and credit the amount. There are no additional fees charged by 80hi for bKash deposits.

What is the minimum deposit and minimum withdrawal amount on 80hi?

The minimum deposit on 80hi is ৳200 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳500 BDT. There is no maximum single deposit limit for standard verified accounts, though very large deposits may trigger a routine security review. Withdrawal requests are processed within 1–24 hours depending on the method used; bKash and Nagad withdrawals are typically completed within 1–3 hours during business hours (Bangladesh Standard Time, UTC+6).

Does 80hi charge any fees on deposits or withdrawals?

80hi does not charge any platform-side fees on deposits or withdrawals. The full amount you deposit is credited to your playing balance, and the full withdrawal amount is sent to your registered payment account. However, your mobile banking provider — bKash, Nagad, Rocket, or Upay — may apply their own standard transaction fees according to their published rate schedules. Dutch-Bangla Bank, BRAC Bank, and City Bank transfers may also carry standard interbank fees set by those institutions. 80hi has no control over third-party provider charges.

Can I withdraw to a different bKash number than the one I used to deposit?

For security and anti-fraud compliance, 80hi requires that withdrawals be sent to the same payment account (bKash, Nagad, or Rocket number) that was used to make the original deposit. This payment-method matching policy prevents unauthorised fund transfers and protects your account. If you need to update your registered payment number — for example, because you have changed your mobile number — contact 80hi support with your NID and account verification details. A change request typically takes 24–48 hours to process after identity re-verification is complete.

My withdrawal has been pending for more than 24 hours — what should I do?

If your 80hi withdrawal has been pending for more than 24 hours, contact support immediately via live chat. The most common causes of delays are: an incomplete KYC verification (your NID documents have not been approved yet), an active bonus wagering requirement that has not yet been met, a payment method mismatch, or a routine security review triggered by withdrawal amount. Provide your account username, the withdrawal amount in BDT, and the date and time you submitted the request so the support agent can investigate quickly and resolve the issue without further delay.

What cricket betting markets are available on 80hi?

80hi offers a comprehensive range of cricket betting markets covering BPL (Bangladesh Premier League), IPL, ICC T20 World Cup, ICC ODI World Cup, bilateral series involving the Bangladesh Tigers, and domestic tournaments. Available markets include match winner, toss winner, top batsman, top bowler, first over runs, total sixes, player run milestones, innings runs over/under, and live in-play betting on ball-by-ball events. Odds are updated in real time during live matches. Pre-match markets typically open 24–48 hours before the scheduled start time.

Are the slot games on 80hi fair and provably random?

All slot games available on 80hi use certified Random Number Generator (RNG) technology supplied by the game studios, which include Pragmatic Play, NetEnt, Microgaming, and other internationally recognised providers. Each game's Return to Player (RTP) percentage is disclosed on the game information panel before you start playing. RTP values across the 80hi slots library typically range from 94% to 97.5%. The RNG systems used by our partner studios are independently audited by third-party testing laboratories to confirm statistical fairness on an ongoing basis.

Can I play 80hi games on my mobile phone?

Yes — the entire 80hi platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open your mobile browser, navigate to 80hi, log in, and all games — including slots, live casino tables, cricket betting, dice, and crash games — load directly in the browser at full quality. The mobile interface automatically adapts to portrait and landscape orientations. Players in Dhaka and across Bangladesh on Grameenphone, Robi, Airtel, and Banglalink data connections can play without any special configuration.

What is the minimum bet on live casino tables at 80hi?

Minimum bet amounts on 80hi live casino tables vary by game and table variant. Standard live baccarat and live roulette tables supplied by Evolution Gaming and Ezugi start from as low as ৳50–৳100 BDT per round, making them accessible to casual players. Higher-stakes VIP tables are also available for experienced players who prefer larger limits. Live blackjack tables typically have a minimum bet of ৳200 BDT. Exact table limits are displayed on the table lobby card before you enter the game so you can choose the table that fits your budget.

How does the Dice game work on 80hi?

The 80hi Dice game is a simple, fast-paced wager where you predict whether a randomly generated number will fall above or below a target value that you set on a 0–100 scale. You choose your target number, select "Roll Over" or "Roll Under", set your stake in BDT, and confirm the bet. The payout multiplier adjusts automatically based on the probability of your chosen outcome — lower probability bets offer higher multipliers. The house edge on Dice is displayed transparently on the game interface. Each roll result is independently generated by a certified RNG, and results are displayed instantly.

What welcome bonus does 80hi offer to new players in Bangladesh?

80hi offers a welcome bonus to newly registered and verified players in Bangladesh on their first qualifying deposit. The bonus matches a percentage of the first deposit up to a specified BDT cap — exact current terms are displayed on the Promotions page inside your account after registration. To qualify, your first deposit must meet the minimum qualifying amount and your account must have passed KYC verification. Welcome bonuses are subject to wagering requirements (see the next question). Bonus terms are stated in English and must be read before claiming.

What does "wagering requirement" mean and how does it work on 80hi?

A wagering requirement (also called a playthrough requirement) means you must wager a total amount equal to the bonus value multiplied by the requirement number before the bonus funds convert to real withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in qualifying bets before the bonus becomes withdrawable. On 80hi, different game types contribute differently to meeting the requirement — slots typically contribute 100%, while live casino games and sports bets may contribute at a lower rate. Full contribution percentages are stated in each bonus's individual terms.

Does 80hi offer free spins or reload bonuses for existing players?

Yes — 80hi runs regular promotions for existing players including reload deposit bonuses, free spins on featured slot titles, and seasonal offers tied to events like BPL season, IPL, T20 World Cup, Eid, and Pohela Boishakh (Bengali New Year). Active promotions are listed in the Promotions section of your logged-in account. 80hi also contacts eligible players via their registered contact channel when personalised offers become available. Players who have activated responsible gaming deposit limits or time-out tools are automatically excluded from promotional communications during active restriction periods.

Can I withdraw bonus funds immediately after claiming them?

No — bonus funds on 80hi cannot be withdrawn immediately after claiming. They must first satisfy the applicable wagering requirement in full before they convert to real-money withdrawable balance. You can monitor your wagering progress in real time from the Bonuses section of your 80hi account dashboard, which shows the total amount wagered so far and the remaining amount needed to unlock the bonus. If you choose to withdraw your real-money balance before the wagering requirement is met, the outstanding bonus funds and any associated winnings will be forfeited in accordance with the bonus terms.

Is 80hi a safe and legitimate platform for players in Bangladesh?

80hi is a secure online gaming platform that uses 256-bit SSL encryption to protect all data transmitted between your device and our servers, including financial transactions processed via bKash, Nagad, and Rocket. Player funds are held separately from operational funds to ensure your balance is protected. 80hi enforces a strict 21+ age policy with mandatory KYC verification for all accounts. The platform applies responsible gaming tools including deposit limits, self-exclusion, and session time controls. We use safe and generic phrasing rather than fabricating regulatory approval claims; our commitment is to transparent, fair operation.

How do I self-exclude or set deposit limits on my 80hi account?

You can activate responsible gaming tools on 80hi through two routes. The first is via your Account Settings — log in, navigate to the Responsible Gaming tab, and choose from deposit limits (daily, weekly, or monthly), session time limits, time-out periods (24 hours to 30 days), or full self-exclusion (6 months to permanent). The second route is via 80hi live chat support, which is available 24/7; a trained agent will apply any tool immediately on your request. Reducing a limit takes effect instantly; increasing a limit requires a 7-day cooling-off period. Self-exclusion cannot be reversed before the chosen period expires.

I think gambling is becoming a problem for me — what should I do?

If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, please contact 80hi support via live chat right now — day or night — to discuss activating a time-out or self-exclusion. Our support team is trained in responsible gaming conversations and will not attempt to retain your play. You can also visit our dedicated Responsible Gaming page for self-assessment questions, descriptions of all available tools, and guidance on external counselling resources available in Bangladesh. Acting early is always the right decision; there is no cost and no penalty for requesting a break.