Responsible Gaming
at 80hi
At 80hi, gambling is entertainment — and entertainment should never come at a cost you cannot afford. We provide every Bangladeshi player with a full suite of safety tools, clear guidance on recognising problem gambling, and direct access to support whenever it is needed. Playing responsibly starts here.
Gambling Is Entertainment. Keep It That Way.
80hi serves players across Bangladesh — from Dhaka to Chittagong, Sylhet to Rajshahi — and we take seriously our responsibility to every one of them. We know that for the overwhelming majority of our players, betting on cricket, spinning slots, or playing a live casino game is a straightforward leisure activity. We want it to stay that way.
A small number of people can develop patterns of gambling that become harmful — financially, emotionally, or relationally. The tools, information, and support described on this page exist specifically to address that risk. They are free, available immediately, and require no justification from you to activate.
80hi will never pressure you to keep playing, to reverse a self-exclusion, or to deposit more than you are comfortable with. If anything on this page resonates with you, the most important step you can take is to contact our support team right now via live chat.
21+ Rule — No Exceptions: The 80hi platform is strictly for adults aged 21 and above. If you are under 21, or if you suspect a person under 21 is using the platform, please contact support immediately. No underage play is permitted under any circumstances.
What responsible gaming means at 80hi: It means gambling with money you have budgeted for entertainment, not with money set aside for essential living costs. It means treating every loss as the full cost of that session's entertainment — not as a debt to be recovered. It means knowing when to stop, and having the tools to do so instantly when you decide to.
Golden Rules for Safe Play
- Set a fixed budget before every session and stick to it regardless of outcome.
- Only gamble with disposable income — never with rent, food, or loan money.
- Take regular breaks — use session reminders to track how long you have been playing.
- Never chase losses — the next bet is statistically independent of the previous one.
- Do not gamble when you are stressed, upset, under the influence, or under financial pressure.
- Treat gambling as one of many leisure activities — not as a primary pastime or income source.
Tools Built Into Your 80hi Account
Every responsible gaming tool listed below is available directly through your 80hi account at no cost. Contact live chat support to activate any of them — they take effect within 24 hours at most, and most are applied immediately.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit amount in BDT. Once the limit is reached, no further deposits are accepted until the period resets. Lowering a limit takes effect immediately. Raising a limit requires a 7-day cooling-off period before it becomes active.
Immediate effectLoss Limits
Cap the total amount you can lose within a defined period — daily, weekly, or monthly. When your net losses reach the limit you have set, your account is automatically restricted from further wagers until the limit period resets. This tool is particularly useful for players who find it difficult to stop after a losing streak.
Immediate effectSession Time Limits
Define the maximum duration of a single gambling session in minutes or hours. When your session reaches the limit, the platform will display a clear notification and log you out automatically. You can also enable optional on-screen reminders at 30-minute intervals so you stay aware of how long you have been playing.
Immediate effectTime-Out (Short Break)
Take a short, structured break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open — you can still log in to check your balance or review your transaction history — but all wagering and deposit functionality is suspended until the period expires.
Active within 1 hourSelf-Exclusion
Self-exclusion is a formal, binding restriction that closes your 80hi account to all gambling activity for a minimum period of 6 months, with options for 1 year, 3 years, or permanent exclusion. During the exclusion period you cannot create a new account and you will be removed from all promotional communications. Self-exclusion cannot be reversed before the chosen period expires.
Active within 24 hoursReality Check & History
Access a full breakdown of your deposit history, withdrawal history, net win/loss position, and session duration records at any time from your account dashboard. Reality check notifications can be configured to display a summary of your net gambling activity at regular intervals during a session so you always know exactly where you stand financially.
Always availableHow to activate any tool: Log in to your 80hi account and navigate to Account Settings, then select Responsible Gaming. Alternatively, contact our support team via live chat at any time — 24 hours a day, 7 days a week — and a support agent will activate the tool on your behalf immediately. There is no fee and no waiting period for activating protective tools.
Recognising Problem Gambling
Problem gambling does not always announce itself clearly. It can develop gradually and in ways that are not immediately obvious — even to the person affected. The following signs are commonly associated with gambling behaviour that has become harmful. If several of these apply to you or someone you know, please reach out to support without delay.
- Spending more money or more time gambling than you originally intended, consistently and despite wanting to stop.
- Chasing losses — continuing to place bets specifically to recover money lost in previous sessions.
- Gambling with money needed for essential expenses such as rent, food, utility bills, or school fees.
- Lying to family members or close friends about how much you gamble or how much you have lost.
- Feeling restless, anxious, or irritable when you try to reduce or stop gambling.
- Gambling as a primary way of coping with stress, depression, anxiety, loneliness, or difficult life events.
- Borrowing money, selling possessions, or taking out loans in order to fund gambling activity.
- Neglecting work, family responsibilities, or personal relationships because of time or money spent gambling.
- Repeatedly attempting to stop or cut back on gambling but finding yourself unable to do so.
Ask Yourself These Questions
Honest self-reflection is the first step. Read through the following questions and consider your answers carefully. There are no right or wrong responses — this is a personal tool for your own awareness.
If you answered "yes" to two or more of these questions, we strongly encourage you to contact 80hi support via live chat right now to discuss activating a time-out or self-exclusion. Taking a break costs nothing and could make a significant difference.
Requesting Self-Exclusion in Four Steps
Self-exclusion is the strongest protective tool available on the 80hi platform. It is a formal request that closes your account to all gambling activity for a period you choose. The process is straightforward, confidential, and takes effect within 24 hours of your request being confirmed.
During self-exclusion: You will not be able to deposit, wager, or claim bonuses. Any existing balance at the time of exclusion will be returned to your registered payment method. You will be unsubscribed from all promotional messages for the duration of the exclusion. Attempting to create a new account during an active self-exclusion period is a violation of the 80hi Terms & Conditions.
Contact Support via Live Chat
Open the live chat widget on any 80hi page. You do not need to log in to request self-exclusion — a support agent is available 24/7 and can process the request for a logged-out account using your registered mobile number or username.
Choose Your Exclusion Period
Tell the support agent how long you would like to self-exclude. Available periods are: 6 months, 1 year, 3 years, or permanent (indefinite). Shorter time-out options of 24 hours to 30 days are also available if you prefer a temporary break. The agent will confirm your selection before proceeding.
Confirm Your Identity
To protect your account from fraudulent exclusion requests made by third parties, you will be asked to confirm two pieces of account information — for example, your registered mobile number and a recent transaction amount. This step keeps the process secure while remaining straightforward.
Receive Confirmation
Once the exclusion is applied — within 24 hours of your confirmed request — you will receive a notification via your registered contact details confirming the exclusion start date and end date (or permanent status). Keep this confirmation for your records. Any pending withdrawals at the time of exclusion will be processed to your registered payment method.
80hi's Responsible Gaming Principles
These principles define how 80hi approaches player protection at every level of the platform — from account design to customer support training.
Strict 21+ Age Verification
Every new 80hi account must pass a KYC identity verification check that confirms the player is aged 21 or above before any deposit or wager is permitted. Bangladesh National ID Card (NID) verification is the primary method. Accounts that cannot be verified are closed and any deposited funds returned. 80hi does not offer any mechanism for underage players to access the platform.
Player Education
Understanding how games work is a core component of responsible play. All games on the 80hi platform display their Return to Player (RTP) percentages and volatility ratings. We publish clear explanations of how house edge operates so that every player in Bangladesh enters each session with accurate expectations about the statistical nature of gambling outcomes.
Trained Support Team
The 80hi support team operates around the clock and includes agents specifically trained in responsible gaming conversations. If you contact support and indicate — directly or indirectly — that gambling may be causing you harm, the agent will prioritise responsible gaming tools and will not attempt to retain your play. All responsible gaming requests are handled with full confidentiality.
No Predatory Promotions
80hi does not send bonus offers or promotional messages to players who have activated deposit limits, time-outs, or self-exclusions. Players who are showing signs of problem play — identified through our internal monitoring systems — are also removed from promotional communication lists. We will not use bonuses as an instrument to encourage continued play by a player who has expressed a desire to reduce their gambling.
Behavioural Monitoring
80hi's platform includes automated monitoring systems that flag accounts showing patterns associated with problem gambling — such as dramatically increased deposit frequency, repeated failed withdrawal cancellations, or extended uninterrupted session durations. When a flag is raised, the account is reviewed by our responsible gaming team, who may proactively reach out to the player with supportive information and tool options.
Account Security & Control
You are always in control of your 80hi account. In addition to responsible gaming tools, you can update your password, enable two-factor authentication on your account, and review a full log of all logins and transactions at any time. If you believe your account has been accessed without your permission, contact support immediately and we will lock the account within minutes while the matter is investigated.
You Do Not Have to Deal With This Alone
If gambling has become a problem for you or for someone in your family, professional help is available. Reaching out is a sign of strength, not weakness. Below is guidance on how to get support through 80hi and through broader channels available in Bangladesh.
80hi Live Chat Support
Available 24 hours a day, 7 days a week. Our trained support agents can activate any responsible gaming tool on your account immediately, discuss your options, or simply listen. No topic is off-limits and all conversations are confidential.
Access via the chat widget on any 80hi page while logged in or logged out.
Email Our Support Team
If you prefer written communication, you can reach the 80hi responsible gaming team by email. We aim to respond to all responsible gaming enquiries within 4 business hours (Bangladesh Standard Time, UTC+6). Please include your account username so we can assist you promptly.
Email address: support@80hi.io (plain text — not a clickable link)
External Counselling & Support
Professional counselling for gambling-related concerns is available through mental health practitioners and addiction support services in Dhaka, Chittagong, and other cities across Bangladesh. Kaan Pete Roi is a well-known Bangladeshi emotional support organisation that provides confidential telephone and in-person counselling.
Speak to a trusted family member, GP, or mental health professional for in-person support.
Remember: Requesting help or activating self-exclusion will never result in any penalty, loss of existing balance, or negative mark on your account record. Your privacy is fully protected. We are here to support you — not to judge you.
Play Responsibly. Enjoy 80hi Safely.
Set your limits, know your boundaries, and enjoy the 80hi platform as the entertainment it is designed to be. Browse our FAQ for more guidance, explore our games at your own pace, or contact support any time.