80hi Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 80hi ("80hi", "we", "us", "our") collects, uses, stores, and protects personal data provided by or generated about you ("you", "your", "the Player") in connection with your use of the 80hi online gaming and sports betting platform accessible at https://80hi.io.

80hi takes the privacy of its players seriously. This Policy is written in plain English so that every player in Bangladesh can understand what data we handle and why. Where legal or technical language is unavoidable, we have provided explanatory notes alongside it.

By registering an account on the 80hi platform, depositing funds, or otherwise using the services we provide, you acknowledge that you have read and understood this Policy. This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and 80hi.

2. Data We Collect

80hi collects personal data in three ways: data you provide directly when you register or interact with the platform, data generated automatically through your use of the platform, and data received from trusted third parties in connection with payment processing and identity verification.

2.1 Data You Provide Directly

2.2 Data Generated Automatically

2.3 Data Received from Third Parties

When you use bKash, Nagad, Rocket, Upay, or a Bangladeshi bank to fund your 80hi account, the relevant payment provider may share with us a transaction reference, your registered mobile number or account identifier, and a transaction status confirmation. This data is used solely to credit your account and for financial reconciliation purposes. 80hi does not receive your full financial account details from payment providers beyond what is necessary to confirm a transaction.

3. How We Use Your Data

80hi uses your personal data only for purposes that are directly connected to your use of the platform or to our legal and regulatory obligations. We do not use your data for purposes unrelated to the 80hi service. The primary purposes for which we process your data are:

• Account Administration: Creating and maintaining your 80hi account, authenticating your login sessions, and enabling you to access all platform features available to registered players.
• Identity Verification (KYC): Confirming that you are who you say you are, that you meet the 21+ age requirement, and that your payment methods are registered in your name, in accordance with responsible gaming and anti-fraud obligations.
• Payment Processing: Executing deposit and withdrawal transactions via your registered payment method, reconciling financial records, and investigating failed or disputed transactions.
• Fraud Prevention and Platform Security: Detecting and investigating suspicious activity, bot usage, duplicate accounts, collusion, and money-laundering patterns that could harm the integrity of the platform or other players.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling, applying deposit and session limits you have set, and administering self-exclusion requests in line with our Responsible Gaming policy.
• Customer Support: Responding to your queries, resolving complaints, and providing technical assistance in connection with your account or a specific game or transaction.
• Legal Compliance: Meeting our obligations under applicable Bangladeshi financial regulations, anti-money-laundering requirements, and any lawful request from a competent authority.
• Platform Improvement: Analysing aggregated, anonymised usage data to improve game availability, platform performance, and the overall player experience. This analysis does not involve profiling individual players for commercial purposes.
• Service Communications: Sending you transactional notifications directly related to your account — such as deposit confirmations, withdrawal status updates, and security alerts. We do not send unsolicited commercial marketing without your explicit opt-in consent.

4. Legal Basis for Processing

80hi processes your personal data on the following legal bases, each of which applies to the categories of processing described above:

• Contractual Necessity: Processing required to fulfil the agreement between you and 80hi — including account creation, payment processing, game delivery, and customer support — is carried out because it is necessary to perform the contract you entered into when you registered.
• Legal Obligation: Processing required to comply with applicable Bangladeshi law — including identity verification, transaction record-keeping, and responses to lawful authority requests — is carried out because 80hi is legally required to do so.
• Legitimate Interests: Processing related to fraud prevention, platform security, and anonymised analytics is carried out on the basis of 80hi's legitimate interest in operating a secure, fair, and commercially viable gaming platform, provided that interest is not overridden by your privacy rights.
• Consent: Where 80hi seeks to use your data for a purpose that is not strictly necessary for the service — such as sending promotional communications — we will ask for your explicit opt-in consent at the relevant point and will respect any withdrawal of that consent promptly.

5. Data Sharing

80hi shares your personal data only with the categories of recipients described below, and only to the extent necessary for the specific purpose stated. We do not sell your data. We do not share your data with advertising networks or data brokers.

5.1 Game Technology Providers

To deliver casino games and live dealer experiences on the 80hi platform, session data is shared with certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The data shared is limited to a session identifier and your account's currency and balance information as required to load and resolve the game. These providers operate under their own privacy frameworks as certified third-party suppliers; 80hi does not pass your identity documents or payment details to game providers.

5.2 Payment Processors

To process your BDT deposits and withdrawals, necessary transaction data is shared with the relevant payment processor — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank — as required to execute the transaction. 80hi does not store your full mobile wallet PIN, bank internet banking password, or card CVV. Payment processors handle their own security responsibilities for data shared with them in the course of processing.

5.3 Identity Verification Services

Where 80hi uses a third-party KYC verification provider to authenticate identity documents (NID, passport), your document image and personal details may be shared with that provider solely for the purpose of verification. Verification providers are contractually bound to process this data only for the specified verification purpose and to delete it after the verification outcome is delivered.

5.4 Legal and Regulatory Authorities

80hi may disclose personal data to competent authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or a regulatory directive. 80hi will notify you of such a disclosure where permitted to do so under the relevant legal instrument.

5.5 Business Transfers

In the event that 80hi undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy commitments applicable to your data under the new ownership before the transfer takes effect.

6. Payment Data

All financial transactions on the 80hi platform are denominated in Bangladeshi Taka (BDT). 80hi treats payment data with the highest level of security given its sensitive financial nature. The following specific protections apply to payment data:

• Transaction data is transmitted exclusively over encrypted (SSL/TLS) connections. No payment data is transmitted in plain text at any point.
• 80hi does not store full bKash or Nagad wallet PINs, bank account passwords, or Visa/Mastercard full card numbers. Only a masked reference identifier is retained for reconciliation purposes.
• Payment records are retained for five years following the transaction date, in line with Bangladeshi financial record-keeping requirements applicable to gaming operators.
• Withdrawal requests are matched to the originating payment method registered to your account to prevent misdirection of funds and to comply with anti-money-laundering requirements.
• Suspicious transaction patterns — including unusually large deposit amounts, rapid deposit-withdrawal cycles, or payments from sources that do not match your registered profile — are flagged by our automated monitoring systems and reviewed by the compliance team.

7. Cookies & Tracking Technologies

80hi uses a minimal set of cookies strictly necessary for the platform to function correctly and securely. We do not use advertising cookies, cross-site tracking pixels, social media retargeting scripts, or any third-party analytics services that share your browsing data with external commercial entities.

7.1 Cookies We Use

You may disable cookies via your browser settings. However, disabling session authentication and security cookies will prevent you from logging in to your 80hi account, as these are strictly necessary for platform security.

8. Data Security

80hi implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold. Key security measures include:

• Encryption in Transit: All data exchanged between your device and the 80hi platform is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to login sessions, payment flows, game sessions, and support communications.
• Encryption at Rest: Sensitive data fields — including identity document scans, hashed passwords, and payment references — are encrypted at the storage layer using AES-256 encryption.
• Access Controls: Access to systems containing player personal data is restricted on a strict need-to-know basis. All internal access is logged and subject to periodic review. Former employees' access credentials are revoked immediately upon departure.
• Penetration Testing: The 80hi platform is subject to regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident affecting your personal data, 80hi will notify affected players via their registered contact details as promptly as practicable, with details of the nature of the incident, the data affected, and the steps taken to address it.

9. Data Retention

80hi retains personal data only for as long as is necessary for the purposes described in this Policy, or as required by applicable law. The following retention periods apply:

After the applicable retention period, data is securely and permanently deleted or anonymised so that it can no longer be associated with any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

10. Your Rights

As a registered player, you have the following rights in relation to your personal data held by 80hi. To exercise any of these rights, contact us via live chat or at the email address listed in Section 14. All requests are handled in English and will receive a substantive response within 30 days.

• Right of Access: You may request a copy of all personal data 80hi holds about you. We will provide this in a structured, commonly used format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. For account-critical data such as your mobile number, correction requires re-verification.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations described in Section 9. Data subject to mandatory retention periods cannot be deleted before those periods expire.
• Right to Restriction: You may request that we restrict processing of your data in specific circumstances — for example, while you contest the accuracy of the data or while a complaint is under investigation.
• Right to Object: Where processing is based on legitimate interests (Section 4), you may object to that processing. We will cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Data Portability: Where processing is based on contract or consent and carried out by automated means, you may request that we provide your data in a machine-readable format suitable for transfer to another service.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing before the withdrawal.

11. Children's Privacy

The 80hi platform is strictly intended for adults aged 21 and above. 80hi does not knowingly collect, process, or store personal data relating to persons under the age of 21. If you are under 21, you must not register an account or use the 80hi platform in any way.

If 80hi becomes aware that personal data has been collected from a person under the age of 21 — whether through an age verification failure or otherwise — that account will be closed immediately, all associated data will be deleted promptly, and any funds deposited will be returned to the originating payment method.

If you believe that a person under 21 in your household has created an 80hi account, please contact support immediately via live chat so that appropriate action can be taken without delay.

12. International Data Transfers

The 80hi platform is operated for players in Bangladesh. Some personal data may be processed by third-party service providers — such as game technology providers and KYC verification services — whose infrastructure is located outside Bangladesh. Where such transfers occur, 80hi ensures that adequate contractual safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

By using the 80hi platform, you acknowledge that your data may be transferred to and processed in countries outside Bangladesh for the purposes described in this Policy, subject to the safeguards described above.

13. Changes to This Privacy Policy

80hi reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When changes are material, we will notify registered players via a prominent notice on the platform or by direct communication to your registered contact details at least 14 days before the changes take effect.

The effective date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of the 80hi platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept the revised Policy, you should request account closure before the effective date.

14. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a complaint about how 80hi has handled your personal data, please contact us using the following channel:

• Live Chat: Available 24 hours a day, 7 days a week via the support widget on the 80hi platform. Live chat is the fastest channel for account-specific queries.
• Email: support@80hi.io — please copy and paste this address into your email client. This address is displayed as plain text and is not a clickable link.

All privacy-related correspondence is handled in English. Support operates on Bangladesh Standard Time (BST, UTC+6). 80hi aims to acknowledge privacy-related requests within 5 business days and to provide a substantive response within 30 calendar days. For complex requests, the response period may be extended by a further 30 days where reasonably necessary, in which case you will be informed of the extension and the reason for it.

If you are not satisfied with the outcome of a complaint raised with 80hi, you may seek further recourse through any relevant dispute resolution mechanism available under applicable Bangladeshi law.